Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
To fulfil your order, you authorize Etsy to provide certain information to me, such as your name, email address, postal address, payment method, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
I do not store your information outside of the Etsy service, and do not share your information with any third party, with the possible exception of shipping services (i.e., USPS, UPS, FedEx, DHL) who would need your name and address for delivery purposes.
Etsy has provided methods and procedures to delete your personal data after your order is completed. I may be contacted at info@mulberryhilldesign if you would like to be certain that your data is not held by me.
Every effort is made to secure personal info and comply with GDPR.

Frequently Asked Questions

Custom and personalized orders

Custom orders are always welcome! Select the style of bag you like, in your favorite color and material, change strap length, add pockets where you need them!

Legal imprint